Terms & Conditions
Cognito, 228 High Street, Walton, Felixstowe, Suffolk IP11 9DS
Our Commitment To Privacy
Privacy and security are of prime concern to internet site visitors and shoppers, and our policy is to respect and protect your privacy.
Information We May Ask You to Provide at Registration
Cognito gathers information about our registrants that allows us to offer compelling services and easily accessible online content in a manner that provides personal privacy protection as well. When you register or purchase from Cognito, we request and collect personal information including your name, address, phone, email address. This information will never be shared with any other party. We do NOT collect credit card information, such as card numbers and expiration dates. All purchase transactions go through PayPal or Bank Transfer and we do not have access to credit card information of any users.
Use of Information
Cognito will never wilfully disclose individually identifiable information about you to any third party without first receiving your permission. We will use your individually identifiable information only within our site to provide a personalised experience to you.
All prices on our website are exclusive of delivery charges which will be added to the price of the products at our checkout. Delivery prices quoted are for most UK Mainland addresses. Northern Ireland (BT), Isle of Man (IM), Scottish Highlands and Orkney Isles (PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles (HS, ZE) may incur additional charges (e-mail us for a quotation) and may also experience delivery delays.
Shipment of stock items will normally be made within 3-7 working days from clearance of payment. We will endeavour to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes outside our control. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If we are temporarily out of stock, we will notify you of this position and you should allow up to 21 days for dispatch of the goods. For delays of more than 21 days, you will have the right to cancel the order and we will refund any money paid by you for the goods.
No responsibility for none delivery will be accepted if the incorrect delivery address has been provided.
If you request goods to be left in a designated place, they are left at your own risk.
From time to time, due to circumstances beyond our control, an item is not delivered on time. If Royal Mail has been selected as the delivery option, your order should be delivered within 3 - 5 working days however, please allow 15 days from the date of despatch before considering that your order has been lost.
Terms and Conditions of Sale
The following terms and conditions apply to all transactions on the Cognito website. The placing of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference. These terms and conditions do not affect your statutory rights. To order goods through this website you must be at least 18 years of age. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions. It is only when we have despatched the goods to you that we have a binding contract. We have the right to refuse at our discretion to supply any goods ordered by you.
Description of Goods/Warranty and Liability
We warrant that the Goods will at the time of delivery correspond to the description given by us. All images, descriptive matter, specifications and advertising are for the sole purpose of giving an approximate description of the goods. Full details are available from the original manufacturers brochures & websites. Except where the Customer is dealing as a consumer all other warranties, conditions or terms relating to fitness for purpose, merchantability or conditions of the goods whether implied by Statute, Common Law or otherwise are excluded and the Customer warrants that the Customer is satisfied as to the Suitability of the Goods for the Customer's purpose. Goods are not sold on a trial basis. If you buy goods which have no published technical specifications, it is your responsibility to establish the suitability of the goods for your intended purpose.
In the event that a product is listed at an incorrect price due to a typographical error or error in pricing information from our suppliers, we shall have the right to refuse or cancel any orders based on the incorrect price whether or not the order has been confirmed.
This is a UK site only. Orders will only be accepted from UK residents for UK delivery, paid for with UK currency. On the order you must provide us with your exact address and telephone number that your credit or debit card issuer has on file for you. Your order will only be processed once authorisation of your credit or debit card has been properly received.
Availability of Goods
All products are subject to availability and may be withdrawn at any time. However, it is our policy to contact you if a product is out of stock and if you do not wish to proceed with the order or for any reason we cannot supply the product we will arrange for the order to be cancelled. We offer an extended range of products. Ingredients for these products are subject to supplier stock availability and delivery dates made by the suppliers own delivery services. It is our policy to contact you to explain the stock and delivery situation with these products. Again, if you do not wish to proceed with the order, we will arrange for it to be cancelled.
Whilst every reasonable effort shall be made to keep any delivery date, time of delivery shall not be of the essence and we shall not be liable for any losses, costs, damages or expenses incurred by the Customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. Unless otherwise agreed we may deliver by instalments and any delay, default or non-delivery in respect of any instalment shall not entitle the Customer to cancel the remainder of the Contract. Failure by the Customer to pay for any instalment or delivery when due shall entitle us to withhold further deliveries and the Customer shall be liable for any costs incurred by the Supplier relating to such Goods which the Supplier is then entitled to withhold. Delivery of the Goods shall be made to the Customer's address and the Customer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.
Time Limitations for Notification of claims
Damaged in Transit
Should there be any damage to the delivered goods, details must be noted on the delivery documentation and it will be your responsibility to inform us immediately, but not later than within 3 working days. It is imperative that you do not dispose of any of the packaging, as this will be required to affect your claim against the carrier, and photographic evidence may be required. We will make a claim against the carrier and arrange for the damaged goods to be collected and replacements to be sent to you.
It is your responsibility to sign for the correct number of packages as shown on the delivery or carriers consignment note. If you suspect that there are items missing from the delivery, first check that the order has not been part shipped. Any shortages must be noted on the delivery notes and it is your responsibility to notify us within 2 days of delivery.
It is your responsibility to notify us of any incorrect goods supplied within 2 days of delivery. If the items are not what you ordered, you must not open the manufacturers packaging or use the item.
We will not accept liability for goods lost in transit unless we are notified within 10 days from the expected delivery date. We shall accept no liability for shortages, non-deliveries, incorrect goods and goods damaged on delivery outside the reported timescales. Except when extenuating circumstances have prevented notification within the reported timescale.
Cancellation of Orders
Orders may only be cancelled before despatch of the goods and will be subject to a minimum handling fee of 20% of the invoice price to cover re-stocking and administration costs.
For reasons of hygiene, we are unable to accept returns.
If for any reason you are issued with a refund, please note the following: All refunds will be issued to the same payment method as on the original order. When a refund is processed, you will receive an email notification. A refund will usually reach your credit or debit card account within 4 working days, please allow up to 10 working days for it to be credited. Goods returned within the manufacturers DOA period, will be refunded in full including the original carriage charge. If the goods are found not to be faulty or they have been damaged by miss-use, they will be returned to you and no refund will be issued. The relevant manufacturer will process all offers of money back guarantees and you should contact them directly to arrange return and refund.
Except as may be implied by law and except in the case of death or personal injury where the Customer is dealing as a consumer, in the event of any breach of these Terms and Conditions by us the remedies to you shall be limited to damages which shall in no circumstances exceed the price of the Goods and we shall under no circumstances be liable for any indirect, incidental or consequential damages.
We will not be under any liability whatsoever in the event that we are prevented or delayed from supplying or making delivery of any Goods by any reason or cause beyond our control.
Our failure to insist upon strict performance of any provision of these Terms and Conditions shall not be deemed to be a waiver of our rights or remedies in respect of any present or future default of the Customer in performance or compliance with any of these Terms and Conditions.
In the event that any or any part of these Terms and Conditions shall be determined invalid, unlawful or unenforceable to any extent such term, condition or provision shall be severed from the remaining Terms and Conditions, which shall continue to be valid and enforceable to the fullest extent permitted by law.
These Terms and Condition shall be construed in accordance with English Law.